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Frequently Asked Questions

Order

Our minimum order amount is 200 USD, Mixed order is acceptable.

Yes, but the price will be 10% higher than the wholesale price.

You can send inquire button under the product detail to  contact with us for more favorable price. 

No other charges.

Normally we provide assorted color if the item has multiple colors.

Yes, please visit our free shipping site www.lovelifetoy.com

Yes, We have own warehouse for our store. We try to keep the website updated when something is out of stock, and we usually get items back in within a couple days. 

Payment

We accept PayPal, Western Union and Wire Transfers.
Please note: Customers are responsible for all local handling fees and Intermediary bank handling fees. Therefore, customers should confirm the total payment amount with their local bank.

Go to your local Western Union branch, or go to their website (www.westernunion.com)
After successfully transferring the funds, please send the payment details by email to us, Should include Reference no.(MCTN)/Amount of money/Sender's First Name/Sender's Last Name/Country

Bank transfers - also referred to as wire transfers - are simply the direct transfer of funds from one bank account into another. After you finish the transfer, it's better send the bank receipt to us, so we could arrange your order early.

If you do not receive your order or one of the products is significantly different from its description, you will be covered by the PayPal Buyer Protection, which includes the price of the item plus the shipping fees. Please contact our customer service as soon as you realize there might have been something wrong with your order.

Due to the nature of our business we accept no returns and there are no exchanges on personal products. Most products include a manufacturer’s warranty. Please take the time to fill this out and send it in.
We strictly enforce this for our customers’ health and safety. We guarantee that the product you are ordering has never left the store and we check each toy with batteries before it is shipped to ensure that it works.

Return & Refund

Due to the nature of our business we accept no returns and there are no exchanges on personal products. Most products include a manufacturer’s warranty. Please take the time to fill this out and send it in.
We strictly enforce this for our customers’ health and safety. We guarantee that the product you are ordering has never left the store and we check each toy with batteries before it is shipped to ensure that it works.

Because it has been opened. If a toy take batteries, we put some in to make sure it works before sending it to you. There is nothing worse than finding your new sex toy doesn’t work.

When items are shipped out, we will send you a notification email. Alternatively you can check the status of your order under My Account > My Orders.

If the items are detained by Customs after the shipment has left China, the buyer is responsible for clearance of the detained items.

Due to the nature of our business we accept no returns and there are no exchanges on personal products. Most products include a manufacturer’s warranty. Please take the time to fill this out and send it in.
We strictly enforce this for our customers’ health and safety. We guarantee that the product you are ordering has never left the store and we check each toy with batteries before it is shipped to ensure that it works.

Shipping

We ship all over the world. Just enjoy our service, we’ll ship your orders directly to you or your customers wherever they are.

The below are our partnered logistics companies and estimated timeframes. Time in transit varies depending on where you're located.
DHL: 3-6 business days
UPS: 3-6 business days
EMS: 7-10 business days
China Post:10-30 business days
Sea Shipping: The Shipping Time is 30-60 Work Days

When items are shipped out, we will send you a notification email. Alternatively you can check the status of your order under My Account > My Orders.

If the items are detained by Customs after the shipment has left China, the buyer is responsible for clearance of the detained items.

In some cases, there will be VAT or custom duties levied by your destination country. The recipient must pay additional charges for custom duties or taxes. Custom duties and taxes vary from country to country.

Our shipping partners are unable to ship to APO/FPO military addresses. So please provide a street address for your order.